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Times Course Title Duration Outline
ITIL® Foundation 2011 Edition  - This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 Edition.
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3 Day(s) Add To Cart Outline
ITIL® Intermediate Operational Support & Analysis 2011 Edition  - Students will learn the OSA (Operational Support & Analysis) part of the ITIL® v3 Intermediate Capability certification stream. The course prepares candidates to take the ITIL® v3 Operational Support & Analysis Intermediate exam.
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5 Day(s) Add To Cart Outline
ITIL® Intermediate Planning, Protection & Optimization 2011 Edition  - PPO (Planning, Protection & Optimization) course is part of the ITIL® v3 Intermediate Capability certification stream. The course prepares Students to take the ITIL® v3 Planning, Protection & Optimization Intermediate exam.
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ITIL® Intermediate Release, Control & Validation 2011 Edition  - Students will learn the principles and core elements of the Service Capability approach to IT Service Management as well as focusing on the processes & roles, activities and their execution throughout the Service Lifecycle.
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ITIL® Intermediate Service Design 2011 Edition  - The student will learn the SD (Service Design) part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Design Intermediate exam as well as proving valuable workplace knowledge.
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4 Day(s) Add To Cart Outline
ITIL® Intermediate Service Operation 2011 Edition  - This course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Operation intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.
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ITIL® Intermediate Service Strategy 2011 Edition  - Students will learn the SS (Service Strategy) part of the ITIL® v3 Intermediate Lifecycle certification stream. . The course prepares candidates to take the ITIL® v3 Service Strategy Intermediate exam.
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ITIL® Intermediate Service Transition 2011 Edition  - The ITIL® v3 (version 3) ST (Service Transition) course is part of the ITIL® v3 Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® v3 Service Transition Intermediate exam.
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4 Day(s) Add To Cart Outline